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SupportSage SalesLogix Customer Support Software
"Because Sage SalesLogix delivers up-to-the-minute information, the customer service experience turns out positive, even if there’s a perceived negative reason for the call. We know the exact status of that person’s account and how to help them."-President
Big River Telephone
Big River Telephone
Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul.
With the costs of acquiring new customers 5 to 10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a measurable impact on the bottom line.
Sage SalesLogix customer support software provides your customer support teams with a complete view of all customer interactions so they can better support your customers, along with powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues.
From advanced service ticket management and return management tools to robust reporting and business analytics capabilities, Sage SalesLogix puts you in control of your customers experience. From powerful capabilities that empower reps to quickly answer customer questions, and resolve issues or requests, to reporting and tracking capabilities that enable you to measure your team’s success, Sage SalesLogix customer support software takes you beyond the traditional boundaries of customer support software.
Manage, streamline, and respond to customer needs with Sage SalesLogix
With the costs of acquiring new customers 5 to 10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a measurable impact on the bottom line.
Sage SalesLogix customer support software provides your customer support teams with a complete view of all customer interactions so they can better support your customers, along with powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues.
From advanced service ticket management and return management tools to robust reporting and business analytics capabilities, Sage SalesLogix puts you in control of your customers experience. From powerful capabilities that empower reps to quickly answer customer questions, and resolve issues or requests, to reporting and tracking capabilities that enable you to measure your team’s success, Sage SalesLogix customer support software takes you beyond the traditional boundaries of customer support software.
Manage, streamline, and respond to customer needs with Sage SalesLogix
Get a Complete View of Your Customers
With Sage SalesLogix you get a complete view of your customers’ relationships with your organization in a single easy-to-use interface. Track your customers’ interactions while providing your team with all the details they need to service your customers well.
With Sage SalesLogix you get a complete view of your customers’ relationships with your organization in a single easy-to-use interface. Track your customers’ interactions while providing your team with all the details they need to service your customers well.
Streamline Support Center Activities
Sage SalesLogix customer support automation provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns. Sage SalesLogix customer support software also provides escalation alerts via phone, e-mail, or pager, based on business rules you define.
Sage SalesLogix customer support automation provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns. Sage SalesLogix customer support software also provides escalation alerts via phone, e-mail, or pager, based on business rules you define.
Empower Customers with Convenient Options
Empower your customers to get the support they need 24/7 with the Sage SalesLogix Self-service Web Portal and enhance your customer’s experience while reducing support costs. Your customers can view, add, or edit service tickets and submit comments or attachments via the Web – plus they can search your knowledge base for answers to their questions
Empower your customers to get the support they need 24/7 with the Sage SalesLogix Self-service Web Portal and enhance your customer’s experience while reducing support costs. Your customers can view, add, or edit service tickets and submit comments or attachments via the Web – plus they can search your knowledge base for answers to their questions
Whether you’re a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing returns, with Sage SalesLogix customer support automation software, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.
SAGE SALESLOGIX SUPPORT KEY FEATURES
Account & Contact Management
Ticket Management
Service Contract Management
SpeedSearch
Knowledge Base
Standard Problems & Resolutions
Asset Management
Reporting
Notification & Alerts
Web Customer Portal
Returns
Defect Tracking
Account & Contact Management Ticket Management Service Contract Management SpeedSearch Knowledge Base Standard Problems & Resolutions Asset Management Reporting Notification & Alerts Web Customer Portal Returns Defect Tracking Other Products
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White PapersSuccess Stories Media Coverage Recorded Webcast / DemosLive WebcastPresentationsCompetitive InformationAnalyst Reports If you would like to find out more please contact Jeff Dixon at 213-452-8230 or email jeffdixon@dkminc.com
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