Do you have Made 2 Manage modules that are under-utilized or that were not fully implemented? We can rework the system to improve specific functional areas of M2M ERP whether it’s inventory management, procurement or shop floor control. DKM will help you get more out of Made 2 Manage.
Our consultants will analyze your current procedures, recommend value-added improvements and help your organization realize all the long-term benefits of using M2M ERP.
Does your team need to be retrained on Made 2 Manage?
Generic or online training can be adequate, but sometimes you need a more personal, hands-on approach.
Has your implementation become watered down? Perhaps you made an acquisition or had a big increase in sales that delayed things? Have some of your users begun to doubt what M2M ERP can do for your company?
We can get your M2M ERP implementation back on track. Our consultants know manufacturing and M2M ERP. Leverage our numerous years of experience for your next M2M ERP initiative.
So it's been a couple of years and you're still debating Make to Order vs. Make to Stock. Or maybe you're just not seeing that the results are worth the effort. Let us help you: we specialize in working with users who are disillusioned with their Made2Manage systems.
As an independent resource for Made2Manage help, DKM can guide you back on track and give you honest answers about your Made 2 Manage implementation.
DKM has extensive experience in integrating other products with M2M ERP. Whether it is an online store, CRM system or fixed asset program, we can help.
Most users have something they struggle with in Made 2 Manage, sometimes it is just a misunderstanding of the system. But other times, the standard M2M ERP processes fail because they are difficult, error prone, and/or time consuming. By streamlining these processes, we can deliver a more effective system, making all the parts work effectively together.
DKM has a team of programming resources who are proficient with standard report writers. Whether you need a change to an existing report or would like to create a brand new template, our Made to Manage experts can help.
Thinking about purchasing a PLM system for Product Lifecycle Management, or a better Field Service Module? DKM can help you define your needs, assist in the selection, and manage the integration of these systems to seamlessly work with your Made 2 Manage software.
Our resources have the project management skills to keep things focused, define requirements and create the integration points with Made 2 Manage.
Whether you are upgrading from Visual Fox Pro to SQL, or from a early release to 7.02, DKM can provide an upgrade path that will be completed correctly, and come Go Live, you will be operating smoothly. Our upgrade package includes a test upsize, report fixes, customization upgrades, final upgrade and a project plan to ensure all critical steps are completed correctly. If you send us a sample PC, we can actually perform much of the upgrade and testing off-site. When you are ready to go live, we come on a weekend, and get it done in one swoop!
Is your M2M ERP system becoming slow? Our team will diagnose your infrastructure, databaser, and overall health of your environment. A review of the M2M ERP applications and its setup will be diagnosed. Recommendations of hardware, networking, database and M2M ERP will be presented.
Is your backup working? You'd be surprised how many customers are not sure. We will review your SQL Server setup, review your backup procedures, recommend improvements, and provide training on basic SQL Server maintenance routines.
We work with your local IT staff or provider to manage your upgrade projects. We know M2M ERP and how vital it is to your operations. We will coordinate the work, procurement of hardware and delivery, validate compatibilities with M2M ERP, and keep you informed.
In the current business environment, businesses are consolidating their IT Infrastructures, whether through corporate consolidation or growth. Whether you are consolidating M2M ERP companies into one, purchasing new companies which need to be incorporated into your system, or you are moving onto a completely new ERP system, DKM will put together a plan which can effectively protect your investment.
Other types of DKM Technical Services include:
There are several companies running older versions of the Made to Manage software who operate without many issues and can manage with no more than one or two support calls a year. Many of these Made to Manage customers choose to discontinue their support contract with Aptean after realizing that the support costs with Aptean outweigh the benefits.
We have received complaints from Made to Manage customers who are unhappy with the direction Made to Manage has taken since the acquisition by Aptean. A common bone of contention among these customers is that Aptean has a "take it or leave it" approach to customer service and support contracts. Many Made to Manage customers opt to leave Aptean for DKM.
The top three reasons most companies require technical support are:
Unlike DKM, Aptean does not provide Made to Manage customers with disaster recovery or business continuity planning services. We work closely with customers to ensure their business is fully prepared for to recover from a disaster. We even develop comprehensive disaster recovery plans for companies on older versions of the Made to Manage software. Irrespective of Aptean, every business have a disaster recovery plan in place.
DKM has established a trusted and talented team of experienced Made to Manage consultants. The best in the business, our Made to Manage consultants are able and happy to answer all your questions. Aptean doesn't have the monopoly on M2M ERP knowledge.
Our customers who choose a monthly retainer model for Made to Manage support achieve significantly lower costs and the added convenience of credit card payments. Support requests are typically submitted by email. When you are experiencing issues with your current Made to Manage system, our Made2Manage consultants will resolve your issues. Pay as you go with DKM support: we don't require annual commitments.
Plan and execute Disaster Recovery and Business Continuity services to ensure that your Made to Manage system - especially on older releases - is up and running in the event of an emergency.
Returning to Aptean support is always a possibility when your company pays Aptean its maintenance fees for the years that support had lapsed. If your company decided to forego support and then decided to resume support two years later, you would have to pay Aptean their dues for the missed years in addition to your regular retainer payment. If your annual maintenance budget was $20,000 and you offered to pay one year's fees after missing two years, Aptean would reject the offer: Aptean requires customers to pay $20,000 for each of the two missed years plus a year's annual retainer fees in advance. Even though Aptean seems to watch every dollar of revenue from their maintenance contracts, they are willing to offer discounted support rates for multi-year contracts (e.g. 3 years).
Don't renew your contract. As a Made2Manage software licensee, you have indefinite access to your Made2Manage system. Prior to ending your contract, obtain and safeguard installation media with the latest Made to Manage software. DKM can help you install or upgrade your Made2Manage system irrespective of your contractual status with Aptean support.
You can extend the life of your outdated Made to Manage system. Companies are still running on VFP version 3.2. That said, you should develop a Business Continuity Plan. DKM will create the plan around your current Made2Manage software versions (VFP, SQL, OS). Our Made2Manage experts first conduct a comprehensive analysis your system, determine the current state of your Made2Manage software and then develop maintenance policies and procedures.
World class companies typically seek value. If you're looking at DKM for your Made to Manage support needs, the odds are that you're not happy with the quality of service you receive from Aptean. Many of our customers agree that Aptean support leaves a lot to be desired.
You may request support via email, fax or phone. We immediately route support requests to one of our Made 2 Manage experts, thereby greatly reducing turnaround times. DKM Support is "pay-as-you-go" - we may be able to address some issues within the one hour minimum and other issues may require more time.